1. E-mail your Rough Opening Sizes to
us for preliminary pricing. Please include your choice
of frame color and memory vinyl color (clear, gray or
bronze) along with your zip code so we can Estimate your
shipping charges. Let us know if there will be a storm
door or any storm windows (transom over door, small panels
next to door or walls, trapezoids in Gable ends, etc.).
If you would like to attach a picture of your porch, it
really helps us understand what you are trying to
accomplish, but that is not mandatory.
2. We will send you pricing via e-mail
for any windows or doors you request.
3. If you would like to proceed, we
suggest you take Horizontal measurements at the top, center
and bottom along with Vertical Measurements at the left,
middle and right. E-mail us the smallest Horizontal
and Vertical measurement for each opening. We will
create a written Estimate with your actual opening sizes.
Double check the measurements on the Estimate with your
actual measurements for accuracy. The windows will be
reduced in size by 1/4" in both height and width to make
sure they fit. Since these windows are custom made and
cannot be returned, showing the sizes on the Estimate
protects both you, if for some reason they were made
incorrectly, and us, if you measured incorrectly.
4. To place your order, you would need
to e-mail back your acceptance of the window sizes and call
with credit card payment information.
1. Your window order is placed into
our production schedule. Depending on the time of year
and our order volume, it takes from 2 - 4 weeks to
manufacture your windows.
2. Once completed, your windows are
crated and shipped to you via common carrier. You will
be notified of the carrier's name and contact info the day
that it ships. The carrier will have your telephone
number, but we suggest calling instead of waiting for them
to call you. We will remind you of this in the e-mail
you receive the day it ships.
3. Your windows will be delivered to
your specified location on a truck with a lift gate.
The driver will lower the crate down onto street level and
usually help you move them with their pallet jack.
Although it seldom happens, please check the crate for any
visible damage. If you notice anything that may cause
damage to your windows, take a picture of it and have the
drive note the damage on the Bill of Lading.