SHIPPING
Products ordered on this website will be shipped from
either Gazebo Junction's warehouse, the warehouse of one
of its suppliers or directly from the manufacturer.
Shipping and handling charges are based on weight and
size and are automatically calculated by the Secure
Signature Shopsite system. Orders weighing over 150
pounds may be shipped common carrier instead of UPS, DHL or
FEDEX. If you have any questions or concerns regarding
your shipment, please call for clarification.
DAMAGED ITEMS
If the item is damaged upon delivery, note this with the
driver and refuse shipment. The item will be returned to
us and an identical order will be shipped at no
additional charge. In the case of concealed damage
contact Gazebo Junction. A return ticket will be issued
for the damaged merchandise and an identical order will
be shipped at no additional charge.
RETURN POLICY
All returns must have a RMA. To obtain a RMA, please
email
paul@gazebojunction.com or call 800-966-9261.
Unopened Items purchased from Gazebo Junction may be
returned, at the buyers shipping expense, any time
within 30 days of the purchase date. There is a 15%
restock fee charged on any items returned. If returned
items have been found to be opened, and cannot be
resold, no credit will be given. Supply a copy of your
original purchase order or something to identify who the
item is being returned from. Your account will be
credited for the total amount of the return, less 15%
within 30 days of the date received by Gazebo Junction.
If your credit card information has been shredded, or
expired, you will be contacted by telephone or e-mail to
obtain new credit card information. Do not send credit
card information along with the returned products.
CREDIT CARD RECEIPTS
If your merchandise is shipped directly from Gazebo
Junction, your receipt will be included in the
packaging. If the merchandise is shipped from one of
our suppliers or manufacturers, a packing slip will be
included showing your order contents. Your credit card
receipt will be held at Gazebo Junction for 30 days,
then destroyed. If you would like a copy of the receipt
by mail, e-mail or fax, please request one by calling
800-966-9261 or e-mailing
info@gazebojunction.com.
PRIVACY
Our strict policy is to NEVER sell any customer
information (name, address, credit card, phone number,
email address, etc) to any individual or organization.
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